Shipping Policy
Shipping & Delivery Policy
At Foozni, we are dedicated to providing reliable, fast, and transparent shipping services across the United States. Please review our detailed shipping procedures, estimated timelines, and tracking information below.
1. Free Standard Shipping
We offer 100% Free Standard Shipping on all nationwide orders within the United States. There are no minimum order requirements, hidden fees, or handling surcharges at checkout.
2. Order Processing & Handling Time
• Handling / Processing Time: 1 to 3 business days (Monday – Friday).
• Orders placed over the weekend or on public holidays will begin processing on the following business day.
• Once your order is processed, packaged, and handed over to our shipping carriers, you will automatically receive a tracking confirmation email.
3. Transit & Delivery Timelines
• Estimated Transit Time: 6 to 8 business days (Monday – Friday).
• Total Estimated Delivery Time: 7 to 11 business days (Handling Time + Transit Time).
• Delivery locations include all standard residential, business, and physical street addresses across the US.
4. Order Tracking
Once your package is dispatched, we send an automated email containing your official Tracking Number and a link to trace your delivery status. You can track your shipment anytime via:
• Our website's order tracking page.
• Carrier portals including USPS, FedEx, UPS, DHL, UniUni, and CJPacket.
5. Address Accuracy & Modifications
Please ensure that your shipping address is accurate and complete prior to submitting your order. If you notice an error in your address details, please email us immediately at support@foozni.com within 1 hour of placing the order. Once an order enters transit or fulfillment, address modifications cannot be made.
6. Lost, Stolen, or Damaged Packages
• Damaged Items: If your parcel arrives damaged or with missing items, please contact support@foozni.com within 48 hours of delivery with clear photos of the package and item condition. We will issue a free replacement promptly.
• Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your premises and consult with household members or building management. If the package remains missing, reach out to our support team for assistance.
Contact Customer Support
If you have questions regarding your shipping status or delivery details, please contact us:
• Brand Name: Foozni
• Customer Support Phone: +1 (315) 291-1955
• Support Email: support@foozni.com
• Business Address: 1731 Matthews Ave, Apt 4A, Bronx, NY 10462, United States
• Operational Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)