FAQ
Frequently Asked Questions (FAQ)
Welcome to the Foozni FAQ page! Below you will find quick answers to common questions about our women's apparel collections, shipping timelines, order tracking, and store policies. If you need further help, please contact our support team.
Q1. Can I modify or cancel my order after placing it?
Ans: We aim to prepare and process orders rapidly to ensure timely delivery. If you need to edit shipping details or cancel an order, please email us at support@foozni.com within 1 hour of purchase. Once your package enters handling or transit, we cannot adjust or cancel the shipment; however, you can easily initiate a return using our 30-day return policy upon arrival.
Q2. What should I do if my package arrives damaged or contains the wrong apparel item?
Ans: We stand behind the quality of our products. Please inspect your package as soon as it arrives. If an item is defective, damaged during shipping, or incorrect, contact us immediately at support@foozni.com with your order number and clear photo evidence of the issue. We will review the details promptly and send a complimentary replacement at zero additional cost.
Q3. Are there any hidden charges, restocking fees, or shipping fees at checkout?
Ans: No, there are zero hidden charges. We offer 100% complimentary standard shipping on all US orders nationwide, and we never charge restocking or handling fees for returns. Because we operate and ship strictly within the United States, you will never face unexpected import or customs duties. Any applicable state sales tax will be clearly displayed before final payment.
Q4. How long does shipping take, and how can I track my package?
Ans: Orders typically take 1 to 3 business days for handling (Monday – Friday) and 6 to 8 business days for transit (Monday – Friday), resulting in a total estimated delivery window of 7 to 11 business days. Once your package is dispatched, we automatically send an email with your official Tracking Number, which you can use on our store tracking page or the carrier portal (USPS, FedEx, UPS, DHL, UniUni, CJPacket).
Q5. Is my payment and personal information secure on Foozni?
Ans: Absolutely. Security and privacy are top priorities at Foozni. Our storefront is powered by Shopify's high-level security architecture, secured with end-to-end 256-bit SSL (Secure Sockets Layer) encryption technology. Your payment details and personal data are fully encrypted during checkout, and we never store your payment credentials.
Q6. Do you accept bulk or group orders for fashion styling or wholesale?
Ans: Yes! We welcome inquiries for bulk orders, corporate events, boutiques, or group styling. Please reach out to our team via our Contact Us page or email support@foozni.com with your product selection and requested quantities for a customized wholesale quote.
Customer Support Contact Information
• Brand Name: Foozni
• Customer Phone: +1 (315) 291-1955
• Support Email: support@foozni.com
• Business Address: 1731 Matthews Ave, Apt 4A, Bronx, NY 10462, United States
• Operational Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)