Refund Policy

Return & Refund Policy

At Foozni, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with a simple, transparent, and hassle-free return and refund process.

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility Requirements
To be eligible for a return, your item must meet the following criteria:
• The item must be unused, unworn, unwashed, and in the exact condition that you received it.
• It must be in its original packaging with all tags attached.
• Proof of purchase (such as your order confirmation email or order number) is required.

3. How to Initiate a Return
To start a return, please contact us at support@foozni.com before sending any items back. Unsolicited returns sent without prior authorization will not be accepted.
• Include your Order Number and full name in the email.
• Provide a brief reason for the return and photos if the item is damaged or defective.
• If your return is accepted, we will send you instructions on how and where to send your package.

4. Return Shipping & Fees
• Defective / Damaged / Incorrect Items: If you received a defective, damaged, or wrong item, please contact us within 48 hours of delivery. We will provide a pre-paid shipping label, and there is zero cost to you.
• Customer Preference / Exchanges: If you wish to return an item due to personal preference or sizing reasons, the customer is responsible for paying the return shipping costs.

5. Order Cancellations
Orders can be canceled within 12 hours of placement for a full refund. Once an order has entered processing or shipment, it cannot be canceled and must follow our standard return process.

6. Refunds Process
• Once we receive and inspect your returned item, we will send you an email notification confirming receipt.
• We will notify you of the approval or rejection of your refund based on item condition.
• If approved, your refund will be automatically processed to your original method of payment within 3 to 7 business days.

7. Late or Missing Refunds
If you haven't received a refund yet:
1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company; it may take some time before your refund is officially posted.
3. If you've done all of this and still have not received your refund, please contact us at support@foozni.com.

Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:
• Brand Name: Foozni
• Phone: +1 (315) 291-1955
• Support Email: support@foozni.com
• Address: 1731 Matthews Ave, Apt 4A, Bronx, NY 10462, United States
• Operational Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)